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SANITATION
ENVIRONMENTS
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DISINFECTANT
FOR HANDS
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STAFF
WITH DEVICES
SAFETY
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RESPECT 
SAFETY DISTANCES
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ROOM
SERVICE
AGGIORNAMENTO COVID 19

Dear Guest,

in this difficult moment, we are aware of the serious repercussions suffered because of Covid-19: all of us at iH Hotels Group, we are keen to renew our commitment to the health and safety of our guests and collaborators.

We take care of our guests.

We are daily reviewing updates from the World Health Organization (WHO) and the Italian Institute of Health (ISS), in order to adopt the suggested safety protocols in our hotels & resorts. Our goal is to ensure the well-being and safety of our guests and employees in all circumstances.

Safety first.

We are taking all necessary precautions in our facilities, respecting the recommendations received from the competent authorities. All iH Hotels Group employees have received and constantly receive detailed guidelines. Specific cleaning, hygiene, and sanitizing measures have been adopted in all our facilities:

- rigorous sanitization of rooms and toilettes, bars, restaurants, common areas and touchpoints (door handles, elevators, reception counters, common bathrooms, conference rooms, etc.);

- hand sanitizers are positioned in the common areas of the Guests;

- at reception on request are available thermometers for self-checking body temperature;

- at reception on request are available surgical masks and medical gloves for our Guests and employees;

- Our employees have been well trained to ensure knowledge and compliance with
hygiene and safety protocols.

Greater flexibility for your holidays.

In this time of emergency, we know how important flexibility is to you. We have therefore improved our cancellation policies for your next bookings.
For reservations, which include staying in a hotel during the period considered "force majeure"; currently scheduled until May 3 (but subject to extension), it is possible to receive a voucher equal to the amount paid. The voucher can be used within 1 year from the date of issue.

Always close.

We look forward to restarting together and hosting you again at our Hotels & Resorts, with the same enthusiasm and availability as ever. For any other request or requirement, we are at your disposal.

COVID-19 | LET'S HELP EACH OTHER
In compliance with the new security protocol, we also ask our guests to respect a few simple rules, in order to make everyone's stay at IH Hotels in Italy safer and better.
In the common areas of the hotel, access is allowed only with masks (also available at the reception).
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We guarantee the safety distance of 1 meter everywhere, including the restaurant, swimming pool, beach, and lobby.
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Keep the distance of 1 meter on the sofas or seats in the hall.
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We recommend that you do not place or leave personal effects in the common areas of the hotel.
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The use of the lift is allowed one person at a time except for one's family. If possible we recommend taking the stairs.
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In case of coughing or sneezing, always cover your mouth and nose.
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Wash your hands often with soap or sanitizing gel available in the hotel.
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In case of fever or flu symptoms, inform the hotel staff.
THANK YOU FOR YOUR COURTY AVAILABILITY AND COLLABORATION
For any doubts or questions, please contact the hotel directly.

4 GOOD REASONS
to book on the official website

1. 5% discount on available rates
2. Direct contact with the hotel from booking to check-out
3. 10% discount at our iH Restaurants
4. iH Welcome Plus

We are Social! Stay connected with us: use #iHHotels to share your experience.

Contact us

iH Group
Viale Restelli, 3
20124 Milan - Italy
Phone: (+39) 02 35957810

For any request leave a message